We want to make sure that you are completely satisfied with your purchases on this Site. If, for any reason, you are not satisfied with your order, you may return any UNUSED products within thirty (30) days from the date of delivery. Before sending any products back to us, please make sure that all of the following conditions have been correctly satisfied.
The product you wish to return:
a) can be sent back to us only after you have completed and submitted the online Return Form available on this Site within thirty (30) days from delivery; by completing and submitting our online Return Form you will receive your Return Number;
b) must be unused, unworn, and not damaged;
c) must be returned complete with all of its parts and accessories;
d) must be sent in its original packaging;
e) must be shipped back to our fulfillment house within thirty (30) days from the date of delivery;
g) must be sent in one single shipment; products that belong to the same order must be returned to us at the same time; and
h) must be shipped from the United States.
If all of these conditions are satisfied, we will refund the value of the returned product(s), Sales Tax included, less any original shipping costs. We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request (within thirty (30) days of being notified that you are not entitled to a refund) that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by Provider’s fulfillment house. Your written request to for the return of your merchandise must be made within thirty (30) days. Your written request must also indicate your agreement to pay for return shipping and your method of payment for such shipping. If you do not request the return of your merchandise within said thirty-day period, you authorize Provider, and any of its affiliates or agents, to dispose of such merchandise.
WE OFFER NO EXCHANGES ON PRODUCTS PURCHASED ON THIS SITE.
Refunds are processed within approximately three (3) business days of our receipt of your return. Your refund will be credited back to the same card used to make the original purchase. Your account should be credited within one or two billing cycles from the date of return depending on the refund policy of the credit card used or two months in case of payment made by debit card. Please make sure that the date associated with such credit coincides with the date the original debit was made in order to avoid any interest charges on your account.
WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
PROVIDER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED IN THE SITE NOR AS TO THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. PROVIDER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
You can visit our website at www.asseenontv-superstore.com, browse our products and check on offerings without giving us any personally identifiable information. However, in order to provide users and customers with the most efficient and enhanced personalized service and attention, we may both request information about you in certain circumstances and collect certain information automatically. We also use contact lists and other information which are obtained from third parties. For the convenience of all of our customers and to better serve you, a customer account includes all the collected personal information we may have.
Information You Volunteer
We collect personally identifiable information that you volunteer to us (such as your name, mailing address, e-mail address, phone number, age, gender and/or similar demographic information), when you subscribe to our newsletters and special offers, place an order, or voluntarily register on our website. Website visitors may register to receive our e-mail updates. Registration may also be required to request a catalog or other information directly from us. In order to sign up for e-mail updates, all that is required is a name and valid e-mail address. However, in order to purchase our products online, we require the submission of additional information
Information Collected Automatically
We conduct market research so that we can continually improve our brand and website and, in addition, we may purchase lists of potential users or customers from third parties. These lists may include information on current users or customers. This information is included in our database in order to help us serve you better by, for example, minimizing multiple mailings and e-mailings and providing information tailored to your interests.
WHAT DO WE DO WITH COLLECTED INFORMATION?
We use information you provide to fulfill your requests and improve our website, products and services. We may, from time to time, produce reports containing anonymous, aggregate information about our users and customers, such as demographic, age and online usage information. This information allows us to work closely with advertisers to provide content and offers that are most relevant to our users and customers. We do not include any personally identifiable information of our users in these reports.
We use personal information so that we may display or send custom, personalized content to our website visitors and send newsletters, mail, e-mails, features, promotional material, surveys and other updates, information or offers to our users and customers. A user may, at any time, opt out of receiving such information by following the procedures set forth below. We also use collected information to evaluate and administer our products and services, fulfill customer requests, respond to problems such as difficulties in navigating our websites or accessing certain features, and to gauge user trends to determine what products and services are most popular with users.
HOW DO WE SHARE PERSONAL INFORMATION?
Personal information is available to Provider and the technical agents and consultants who make our website and products available to you. Anonymous information is available to our advertisers, sponsors and promotional and business partners. We do not share your personal information with third parties.
We may share offline contact information with third parties, who may send you offers or information about their products or services. You must opt-out if you do not wish to receive information from third parties or us by mail.
Your e-mail address is not shared with third parties unless you agree to receive information, by opting-in, from third parties. In other words, we may extend e-mail offers to users or customers on behalf of our business partners about a particular product or service that may be of interest to you, but only if you have indicated that you would like to receive these offers. If you wish to receive such offers, we will not share or disclose your name or e-mail address to those business partners, but will send you the information or offers on their behalf. As result, although Frederick’s may receive a fee from our business partners for this service, Frederick’s sends the offers so that your personal information is never shared with any outside third party. Of course, you may opt out of receiving these offers at any time.
Sometimes we will give you the opportunity to opt in to receive e-mail offers from third parties not affiliated with Provider. If you decide to accept these offers, we will provide, with your consent, your contact information to the third party. We urge visitors to review carefully the privacy policies of these firms. We are not responsible for the privacy policies and procedures of any third party.
You should be aware that if you voluntarily disclose information, personal or otherwise, online in any community area, that information can be collected and used by others. For example, if you use chat, forums, bulletin boards or message boards, or if you post personal information online (such as your e-mail address), you may receive unsolicited messages from others. Provider has no control over this use of your personal information.
We reserve the right to use or disclose any information without notice or consent for the following purposes: as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our website and our property; to protect the safety of our visitors or others; to fulfill your requests; or to cooperate in any legal investigation.
HOW CAN YOU CONTROL YOUR PERSONAL INFORMATION?
We believe that choice in how and when you are contacted is key to customer satisfaction. Therefore, we offer several ways for you to update your contact information and/or change your preferences.
- If you have an online account at our website, you may be able to log on and update or change your contact or account information. Check the website for further information.
- If you do not have an account, you can also unsubscribe via emailing via our contact page.You may unsubscribe to any of our online e-mail updates by following the unsubscribe instructions in the body of any e-mail message. You may write to us and update your contact information or ask that we not share your personal contact information with third parties. In those instances, we will retain your information in a “do not promote” file in our database.
- You may also contact us at our contact page.
We will take commercially reasonable steps to implement your opt-out requests promptly, but you may still receive promotional information from us by mail for up to 60 days due to printing and mailing schedules, and up to 10 days for e-mail. You may also continue to receive information from those third parties to whom your information was previously disclosed.
SECURITY OF YOUR PERSONAL INFORMATION
Although we have implemented systems and procedures to secure the data maintained by us, security during Internet transmissions can never be assured. Frederick’s employees are made aware of our privacy practices through periodic communications and training. Our policy is to limit access to personal data to those Frederick’s employees or agents with a specific need to access or retrieve this information. We store data on multiple service systems, in controlled environments. To maintain security, we conduct internal reviews of our security measures on a regular basis. Remember, however, that any personal information you post in chat rooms or message boards is available to anyone.
CHANGES IN CORPORATE STRUCTURE