4 Frequently Asked Questions
Q. My order has shipped but I can't track it. How can I find out where it is?
A. Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please call 1.305.454.8041 or email customer care using our contact page
Q. What is your Return Policy?
A. Refunds will be credited in the same form as they were paid if an item is returned within 30 days of purchase. If an item is returned more than 30 days after purchase, a return will be administered in the form of a merchandise credit redeemable with your next purchase.
Q. How can I use an Offer Code online?
A. To redeem special offers, customers must enter the offer code in the box provided on the shopping cart checkout page.. After entering offer code(s), offer adjustments will be made to eligible orders at checkout. Offers may not be stacked and do not apply to taxes Offers are valid while supplies last. Please see specific offer details for complete terms and conditions, including expiration date and other exceptions. All orders are subject to verification.
Q. When checking on the status of my order I received an "In Process" message. What does that mean?
A. "In Process" means that your order is in the early stages of shipping. Changes to your order cannot be made during this time, but you can always call to make a return or exchange once your order has arrived.
More Frequently Asked Questions
Are you having problems or just have questions about your order?
First please check our More frequently Asked Questions (FAQ).
If you cannot find the answer to your question, please contact Customer Support, and we'll respond within 72 hours.
If you need instructions on how to return a product, please read under Policies our Return Policy.
If you are interested in buying our products at wholesale prices, please fill out our Wholesale Questionaire, and if they are available for Wholesale we'll reply with the best price available.
If you have any other general questions or comments, please feel free to email us at: COMMENTS. We appreciate your input!
More Frequently Asked Questions
Q. Can I have my order sent to an address other than my billing address?
A. Yes, for orders in the 50 states you may.
Q. Are you the same company that makes the infomercial?
A. We are an internet retailer. We are not the company that produces the infomercials and advertises on television, nor are we affiliated with them. That is why we offer so many value priced products. If you have ordered directly from a television infomercial and are currently experiencing problems, please contact that company's customer service directly.
Q. Can I track my order if it is being sent internationally or to US territories or a PO Box?
You can track international orders sent via Fedex or UPS. You cannot track APO and PO Box Shipments. For help with International shipments, please send an email to firstname.lastname@example.org with the details of your order and request for assistance. Please note: For international orders, a claim for loss can be filed sixty days after the shipping date. For USPS orders within the US, a claim for loss can be filed after thirty days from date of shipment.
Q. I cannot track my six digit order number. Why?
Our order numbers are 10 digits. Please check your bank statement and contact the company with whom you placed your order
Q. Do you offer a 30 Guarantee?
A. Yes, your satisfaction means everything to us. That's why we offer only brand names. If for any reason you are not completely satisfied with the purchase, you may return your unopened, unused, undamaged product for a refund of the full purchase price less shipping and handling. You must return the items in their original packages per the instructions listed under Return Policy.
Q. How can I return something if I'm not satisfied?
A. Please read our Return Policy page for instructions on how to obtain an authorization number and proceed with your return.
Q. Do I need a return authorization number? Can't I just send it back?
A. We receive many calls from customers of “As Seen On TV” who are unsure of the source where they originally ordered a product. From experience, we can save our customers time if they follow our Return Policy.
Q. Can hackers steal my credit card number?
A. NO. We use a Secure Server (Secure Sockets Layer protocol) to process your order information. Actually, purchasing at www.asontv.com is safer than handing over your credit card at a restaurant.
Q. How do I contact Customer Care?
A. If you have a question that is not addressed on this page, or you would like more information, please email customer care using our contact page .